Behind every SmartPlate™ there is the SmartPlate Technical Support Department ready to assist with any SmartPlate question. SmartPlate professionals make house calls! We can handle your Direct to Plate questions through our "superior" field visits and 24/7 phone support or with virtual office visits through eCare. With eCare, "live" SmartPlate experts are right there with you; performing real-time diagnostics of your PC hardware and software, checking your settings, transferring files and testing your SmartPlate System. This Web-based solution is secure and compatible with Windows or Mac systems.

The SmartPlate Technical Support Professionals are expert in DTP and all its facets:

Graphics Programs How SmartPlate interfaces between the most popular graphics programs and the HP LaserJet 5000/5100 Series laser printer.

• QuarkXPress™
• Adobe® Pagemaker®
• Adobe® PhotoShop®
• Adobe® In Design®
• Adobe® Illustrator®
• Corel®

Operating Systems Your Microsoft Windows® (95, 98, Me, 2000, NT and XP) or Mac® Operating Systems (OS 8.2 and higher) and their interface to the HP LaserJet"! 5000/5100 series printer and toner imaged SmartPlate.

We know how toner imaged SmartPlate can best be implemented in your pressroom, on your press, with your press operator, and with the correct press chemistry.